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FAQ

FAQs for the Seller

The following list of questions will answer all your queries. For anything else, feel free to mail us at contactus@geechoo.com.

How do I create a shop on Geechoo?

Click ‘Sell on Geechoo’ where you will be redirected to a page, where you can register yourself to become a Seller. You will need to fill the form with all the necessary and requisite information like shop name and policies. Then, you can upload your products with all necessary details. It is as simple as that!

What are the advantages when I register with Geechoo?

Some of the advantages for the Seller are as follows:

  • Set up your own Gallery.
  • Add products and Set prices.
  • Advertise and Showcase your products in one place.
  • Manage inventory effectively.
  • Set your own Terms and Conditions, including Shipping Policy.
  • Enjoy Seller benefits and hassle-free association.
  • Buyer Database from across the globe.
  • Provide buyers to 'Haggle'. Click here to know more.
  • Recommend your product to others, sharing reviews and feedbacks.

What kind of Payment options can I provide?

Currently, Geechoo is glad to partner with CitrusPay for all transactions in India and PayPal for all the transactions in the USA.

How am I payed?

If you are a Seller in India and have registered on www.geechoo.in, we need your bank details so that we can transfer the payment 10 days after the purchased product is delivered to the buyer.

If you are a Seller in USA or any other country apart from India, we need your registered PayPal email ID so that we can transfer the payment via PayPal 10 days after the purchased product is delivered to the buyer.

When will I get paid?

The Seller gets paid 10 days after the product(s) is delivered.

What can I sell on Geechoo?

You can sell any of your creative products through Geechoo. It can be art and art related products like Paintings, Home Décor, Furniture, Clothing, Artificial Jewelry, Toys, Sculptures, Handmade items, Antiques and similar categories.

Any sale of restricted items is prohibited and any one deviating from the rule will be strictly dealt with. Click here to know more

All products will be strictly scrutinized before we put them up for a listing.

What is a ‘featured product’?

‘Featured Product’ is an option for our paid members ($25 $9.99) wherein, each seller will be able to showcase 3 products from his or her gallery which will be highlighted across Geechoo’s website

Should I have two accounts to buy and sell on Geechoo?

No, you can do ‘Buying’ and ‘Selling’ from a single account in their respective domain.

Should I have another account to access the US website?

No, you just need one registration. However, you will not be able to setup a Gallery to sell in India. It is the same case with registering on India site and logging in to the International site.

How to become a seller on Geechoo?

Click ‘Sell on Geechoo’ where you will be redirected to a page, where you can register yourself to become a Seller. You will need to fill the form with all the necessary and requisite information like shop name and policies. Then, you can upload your products with all necessary details. It is as simple as that!

What does it cost to sell on Geechoo?

Because of our low overhead costs, Geechoo is able to provide this awesome platform for very low fees. We charge a nominal commission of (4.0% + Tax) along with a payment gateway charge of (2.99% + $0.30 USD) to channelize your products through our platform. Know more about our fee by clicking here. It is easy to upload and sell on Geechoo and even easier to earn.

Are there any hidden charges?

There are no hidden charges. All our fees and charges are listed under fee structure. Click here to know more.

Is VAT mandatory for every product?

It is the Seller’s responsibility to check with a Tax representative or a Chartered Accountant to see if you are meeting the Government Rules and Regulations.

Can I edit my personal information/ bank details?

Yes, you can edit the details through the dashboard under My Account information.

Can I sell Internationally?

Yes, you can if you have to have the necessary permit as per Government Regulation, in place to sell and ship internationally.

Are my details secure on Geechoo?

Your information is safe and secure and will not be shared for any external use. Relevant and necessary information is displayed on our website for the reference of the Buyer with your consent.

What if I forget my Password/User ID?

You can retrieve your password by clicking on the ‘Forgot Password’ link. You will receive an email to your registered email id with your Username and a link to change the Password. By clicking on the link, you can change your password.

Does Geechoo provide insurance on the product?

Currently, we do not provide insurance. However, we are working with some Insurance companies and will update you as soon as we launch the feature.

What do I do if my account gets deactivated?

Your account can be deactivated for various reasons. You can contact us at contactus@geechoo.com if you think your account has been deactivated, erroneously. Few possible reasons for deactivation can be:

  • Too many complaints from the Buyer(s).
  • Product(s) listed are against Geechoo’s Policy.
  • Delay or Nondelivery of products .
  • Abusive and/or racial comments.
  • Noncompliance to Geechoo’s Policies and Terms and Conditions.
  • Deletion of account by User.

How do I leave a feedback/suggestion or contact Geechoo?

You can write to us at contactus@geechoo.com for any feedback or suggestions.

What are the rules and policies for featuring a product on Geechoo?

Please refer to our Vendor Code of Conduct Policy Click here for more details.

FAQs for the Buyer

The following list of questions will answer all your queries. For anything else, feel free to mail us at contactus@geechoo.com

How can I create my account on Geechoo?

Creating your personal account in Geechoo is simple and easy.
  1. Click on the “Login” link in the top navigation.
  2. Click “Create an Account” button and fill out the required details.
  3. Choose “Yes” under “Do you want to become a seller” if you want to create a shop. (Note: you can become a seller later if you have chosen “No” at the time of registration)
  4. An activation link will be sent to your email id and after verification, your account will be immediately active.

What if I forget my Username/ID or Password?

You can retrieve your password by clicking on the ‘Forgot Password’ link. You will receive an email to your registered email id with your Username and a link to change the Password. By clicking on the link, you can change your password.

Can I shop without creating an account?

No. Geechoo provides a lot of tools to make your buying experience as easy as possible and you can contact and ask the Sellers questions, directly. And, in order to provide all these amazing features, we will need you to login.

Does Geechoo have Seller Review System?

Yes, the buyers can submit a review for any seller provided you have purchased the product. Under ‘My account’ you will see ‘My Orders’ tab and you can submit your reviews through that.

How can I browse the products listed on Geechoo?

All products listed in Geechoo are featured on the ‘Home Page’. Each product will be represented with a name, an image, name of the Seller and price. Once you click on a particular product, it will show all the details, product description, including Shipping and other policies of the Seller.

You can click on a particular product and you can check out all products of that particular Seller by clicking the ‘Shop Link’ below the “Add to Cart” button. Or, you can also click on “Sell on Geechoo” link in the top navigation and click “View All” button to visit a particular shop.

Can I search for a particular Seller or category by name or location?

Yes. You can search with a particular product category, Seller name or Seller gallery name.

Is there any restriction on the number of products purchased?

No. You can purchase as many products from one or more Seller(s).

How do I pay for purchasing a product?

You can pay through any of the options- Credit/Debit Card, Mobile and Internet Banking. All payments (done through www.geechoo.in) are secured through our payment partner, Citrus.Please click here for more details on Citrus.

All USA and International payments (done through www.geechoo.com) are made through PayPal. Please click here to know more about PayPal.

Is there an option of COD (Cash on delivery)?

No, currently we do not have the COD option. You will be notified once this feature is launched.

Does Geechoo provide EMI option?

No, currently we do not an EMI option.

Will I come to know of any available/seasonal offers or discounts by email or SMS?

Yes. You will receive the information on your registered email id and weekly newsletter provided you have subscribed for it..

How do I know if my order is confirmed?

As soon as you complete a purchase by confirmation of payment, you will receive an email with all details in your registered email id. You will also be able to view, reorder, track order and contact seller in your dashboard under “My Account”.

How do I track my order?

You can track your order on the Geechoo website with details provided by the Seller(s). You can use the ‘Track Order’ feature in your ‘Dashboard’ under ‘My Account’.

How do I cancel my order?

The Cancellation Policy is different for each Seller(s). Please contact the Seller(s) for their respective Cancellation Policy.

What if the product is out of stock?

You can contact the Seller(s) directly via the ‘Contact Seller’ feature. Else you can also drop a message to Geechoo. We do not commit to any definite timeline as it depends on the Seller.

Can I change the shipping address of the order?

The shipping address cannot be changed once you have placed the order. Please ensure you choose or enter the correct address before final transaction.

Who pays the shipping charges?

The Shipping Policy is laid down by the Seller(s). Please go through it thoroughly before any payment. Sometimes, the Seller(s) might offer free shipping, but in most cases the Seller levies a charge.

Can I opt for gift wrap?

Currently, Geechoo does not provide ‘Gift Wrap option as we do not have the product in our possession. It is being shipped by the seller directly to you.

How do I contact Geechoo?

You can drop a message to us through our ‘Contact Us’ page. You can also write to contactus@geechoo.com.

Do you deliver worldwide?

This is at the discretion of the Seller(s). Please read their Shipping Policy for details.

Should I be present at the time of delivery of the product?

Please refer to the Delivery Policy of the Seller(s) for the same.

What if I receive any damaged products?

For any damaged products, we recommend you contact the Seller(s) directly. You can also raise a complaint with Geechoo and we will try to resolve the issue. However, Geechoo will not be responsible for any outcome.

Are there any hidden charges?

There are no hidden charges. All our fees and charges are listed under fee structure for the Seller(s). Click here to know more.

What if I do not receive a product?

Please contact the Seller(s) immediately. You can also raise a complaint with Geechoo and we will verify with the Seller(s) as soon as possible.

What if my shipment is lost in transit?

Please contact the Seller(s) immediately. You can also raise a complaint with Geechoo and we will verify with the Seller(s) as soon as possible.

How do I leave feedback?

You can review a Seller or a product, after you have purchased.

As a Buyer, how do I report a fraud seller?

We will do our best to ensure that only genuine Sellers are listed on Geechoo. But, in case of any issue, please feel free to drop a mail to contactus@geechoo.com and we will try our best to resolve the issue.

Will my personal details like name and phone number be disclosed to the Seller?

No. Your personal details are safe and secure with us.

Does Geechoo save my credit card and internet banking details?

No, Geechoo does not save credit card details of the Buyer.

Can I add/refer a friend to Geechoo?

We will be glad if our community grows through you. Any new user needs to go through the Registraton process to get added.

Can I partner with Geechoo? If yes, what is the procedure?

Please send us an email at partnerinfo@geechoo.com and we will respond as soon as we can.

How can I protect myself from any account and identity theft?

To protect your Geechoo account from identity theft, opt for strong passwords, do not share your password or card details with anyone else and change your password after a period of time. Make sure you do not respond to Spam mails and protect our device with security softwares. In case of any discrepancy, contact us immediately at contactus@geechoo.com.

General FAQs

The following list of questions will answer all your queries. For anything else, feel free to mail us at contactus@geechoo.com

What is Geechoo?

Geechoo is a marketplace, where creative and like-minded people can communicate, buy and sell unique Art and Art related products. With the awesome tools within our carefully crafted site, you can buy directly from sellers around the world. And there’s more! Along with the easy buy features,there  is an amazing opportunity to share your creatively-designed products, your shopping cart and experiences with people across the globe. This is the place to take your product to the world audience and earn with something you created with care.

We know that you have put a lot of effort in creating your products and with that in mind, our team has carefully designed and developed your ‘Geechoo’ to proudly showcase your creativity online.

What features does Geechoo offer?

Geechoo offers many features for users:

  • Buy various products using our easy and user-friendly interface
  • Sell creative products on our portal and reach to a huge database of buyers online
  • Buyer Database from across the globe.
  • Ask questions to the Seller, directly.
  • Easy to use seller database.
  • Email Alerts.
  • Option to buy, recommend your product to others, sharing reviews and feedback.
  • Low fees.
  • Messaging to keep in touch with other Buyers/Sellers.
  • Affiliate program Click here for more details. 
  • Provide buyers to “Haggle”. Click here to know more.
  • Add product variations like Size, Color, etc. and price them individually.
  • Manage your stock.

How much does it cost to register?

It is free to register.

Does Geechoo have Seller Review System?

Yes, the buyers can submit a review for any seller provided you have purchased the product. 

How authentic are the reviews?

Reviews can be submitted only if the user has purchased a product so the reviews you see are from actual buyers.

Does Geechoo share any data to third party?

Geechoo offers many features for users:

No, we do not share any data outside of Geechoo and its partners. However, we may use the data to make your Geechoo experience better to:

  • Personalize user experience: Geechoo may use information to understand how our users are using the services and resources provided by us.
  • Improve our website: Geechoo continually strive to improve our website offerings based on the information and feedback it receives from users.
  • Improve customer service: Users information helps Geechoo to more effectively respond to customer service requests and support needs.
  • Process transactions: Geechoo may use the information to process an order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • Administer a content, promotion, survey or other website feature: Geechoo may use this to send users information that they agreed to receive about topics of their interest.
  • Send periodic emails, newsletters and other information about Geechoo: The registered email id is used to send promotional and informational mails, newsletters, updates or to respond to their queries. If you opt to receive such information, opt for it during registration.
 
Anytime, if you do not wish to receive such information, you can Unsubscribe from the service by us through the website.

Is my information safe?

Absolutely! We use secure servers and robust code to keep yours and our data safe.

Is it necessary to have an account to shop on Geechoo?

Yes. Geechoo strives to make your shopping experience unique by connecting you directly to the Seller, giving you access to their Gallery and interact with Buyers across the globe via the Social Networking tool. You would have your own identity to both buy and sell with your account. Having an account will also enable you to manage your Settings, Orders and stay updated with alerts. Geechoo account will help you to reap the best of the benefits.

I have registered on Geechoo International (www.geechoo.com) site. Do I need to register again to login to Geechoo India (www.geechoo.in) site?

No, you just need one registration. However, you will not be able to setup a Gallery to sell in India. It is the same case with registering on India site and logging in to the International site.